VoIP

Business calls over the internet

Are you a business owner looking to lower your landline costs, increase productivity and improve your image? You have the power to do all three with Horizon, which is the Voice over Internet Protocol service offered by ATS.

What is VoIP?

Basically, VoIP lets you make phone calls over the internet. The huge advantage of VoIP is that you avoid the tolls charged by a landline telephone network.

What is Horizon?

Horizon is a complete communications service that combines VoIP with an easy-to-use web portal. The service allows you, the administrator, to oversee everything whilst enabling your employees to maximise their productivity. The service has lots of clever features and an emphasis on flexibility. Administrators can quickly configure the system according to your organisation’s changing requirements.

Is VoIP for me?

YES… if your business:

  • Has employees regularly on the move or out of the office
  • Has multiple sites
  • Needs a continuity solution and backup plan in the event of a disaster
  • Wants to improve customer contact
  • Would like to record and monitor calls

The benefits

Features you can easily control
With Horizon you completely control your phone system, with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
Empower your staff with ‘one number anywhere’
Horizon conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.
Lower call costs
Horizon offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Horizon together with ATS business mobiles, you could save money across the board as we design a bespoke mobile phone package and negotiate prices with the networks that are best for your company.
Enables flexible working
Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.
A business continuity solution
Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Horizon sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

How does it work?

Easy-to-use interface
Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.
Call recording
Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Horizon to record some calls, all calls or record calls on demand.
Administrator interface
Horizon provides your in-house IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to your employees or you can retain control of the individual user features.
Auto Attendant
You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

To find out more about Horizon and discuss whether it could be right for your business, please call the ATS team on 0330 053 5533 or fill in the form below.

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Associated Telecom Solutions
Court Street Chambers
12 – 14 Court Street
Madeley
Telford
Shropshire
TF7 5EB

0330 053 5533

Associated Telecom Solutions
Marcus House Estates
Parkhall Business Village
Park Hall Road
Stoke-on-Trent
Staffordshire
ST3 5XA

01782 599313