It’s a great way to give the impression of a larger operation and keep callers engaged while they wait for an answer!
You choose what’s said and the voice that records it, so Messaging on Hold will always represent your business, exactly how you want it to.
You can also update your messages whenever you want, so you can react to any business updates or operational changes!
Scroll on to hear the selection of actors and music available, or click below to build your message…
Manage your customers with a professional voiceover at every stage of their call:
Ensure callers are connected efficiently and present the perfect opportunity to educate callers on key operational information like opening times.
Get in touch
Fill silence or replace the typical ‘noisy’ music callers hear, with a high-quality sales-focused message, whenever they’re put on hold or placed in a queue.
Get in touch
Help customers identify the business, with a credible message to assure callers they’re through to the right person and the right expectations are set.
Get in touch1. What information needs sharing?
Identify the essential information that needs to be shared. This helps you decide which of the three Messaging on Hold products you’ll need, as well as keeps you focused on making that info clear to the caller.
2. Simple words. Simple sentences.
Don’t pad-out scripts with complex language and jargon! Messaging on Hold needs to be simple, and to the point, so your callers can hear it wherever they are. If possible, repeat your key messages to make sure callers absorb them.
3. Make it memorable!
Whether it’s a joke, an interesting factoid or a ‘different’ way of saying their call is important, make sure your callers have a positive memory of their on-hold experience.
