The past year and a half has seen the way we work change. With more people working remotely and flexible working becoming the norm, businesses have needed to adapt, including changing how they communicate with customers.
Telecoms play a massive role in keeping you, your staff and your customers just a phone call, email or instant message away, even when you and your team aren’t all in the same office together.
As companies become more flexible with their employees’ working locations, we’re seeing a more blended approach to how we work. This increase in long-term remote working makes telecommunications even more important. Ensuring your telecom set-up is ready to provide high-quality and reliable service for both staff and customers is vital in maintaining excellent communication. Business mobiles for staff and VoIP (Voice over Internet Protocol) are essentials that will help future-proof your business and make communication seamless.
It’s safe to say that a large number of people now have access to a mobile phone, many of which are smartphones. This allows you to carry not just a phone but a computer in your pocket. So, if everyone has their phone with them, it can seem easier to simply provide a phone allowance rather than providing business phones and setting up a business mobile plan. However, giving business mobiles on a business tariff can have positive benefits.
Paying for a business mobile tariff means that not only is it tax-deductible, but you’ll also be able to pool minutes, tePaying for a business mobile tariff means that not only is it tax-deductible, but you’ll also be able to pool minutes, texts and data across all users. Staff members who don’t use much data but use a lot of minutes will balance out with those who use a lot of data but not many minutes. Rather than paying for individual phone use or paying individual phone allowances, one bill will be more cost-effective.
Don’t create more work for yourself, combine your business mobile bill into one. Plus, you can add this to your business telecom bill rather than organising phone allowances to be paid to individual members of staff.
You’ll be able to add a business mobile phone as an employee benefit when advertising roles, helping your company look more attractive with added perks.
The COVID-19 pandemic has helped us appreciate how important it is to stay connected, even when we aren’t in the office. Providing employees with a mobile business phone means that every member of staff can work remotely, able to stay in touch with colleagues and customers wherever they are. Combine this with a mobile VoIP system, and your customers won’t notice the difference whether you’re working in the office or from home—more on mobile VoIP below.
Any issues or questions can be resolved with your telecoms account manager or customer care team.
We’ve touched on a few benefits of providing staff with a work mobile; however, one significant advantage is integrating VoIP into business mobiles. You can find out more on some of the benefits of utilising this cloud-based communication technology in our article on Everything You Need to Know About VoIP. Utilising the system alongside a business mobile provides excellent benefits to your business, as VoIP allows you to turn business mobiles into an extension of your office landline.
With increased self-isolation notifications being received by many employees, having a flexible communications strategy will not only make communication between staff members easier but will also mean your customers will still receive high-quality customer service and not be affected by staff members working in different locations. You’ll be able to call customers, receive and transfer calls effortlessly. Customers will see your regular office number rather than an unknown mobile number, plus calls can be transferred from the office to a mobile without transferring the caller to a mobile number, making your company’s phone presence consistent.
If that wasn’t enough, using VoIP systems with a mobile phone means your calls are secure, cheaper and reliable. The benefits are vast. Give both your employees and customers a better experience through business mobiles combined with a VoIP system. If you’re unsure about buying handsets for your staff, why not check out mobile phone leasing. The costs of buying devices or purchasing phone contracts with the cost of the device included can be high. Mobile phone leasing allows you to rent handsets, which could work out as being more cost-effective!
Some small and medium-sized enterprises (SME) don’t always explore the opportunities VoIP and mobiles can offer, but the benefits work for businesses of all sizes.
If you’d like to find out more about how your business could benefit from any of our telecommunications services including mobile, landline, broadband and VoIP, please get in touch. We’ll be happy to talk you through all options and provide a free telecom bill analysis.
